Refund Policy
Last updated: September 4, 2026
Before work begins
Please review the agreed scope, deadline and price before confirming a service. If the request cannot reasonably be fulfilled within the agreed scope, contact StudyVertex as soon as possible.
Cancellation and refund requests
Refund eligibility depends on the stage of work, the agreed scope and the circumstances of the request. Requests should be made promptly with the relevant order or communication details.
Service issues
If delivered support does not match the agreed requirements, contact us with the specific issue. We will review the request and, where appropriate, discuss a correction, revision or refund based on the circumstances.
Third-party charges
Charges imposed directly by third-party payment or platform providers may be subject to those providers' own terms and are not automatically refundable by StudyVertex.
Contact
For a refund or service-resolution request, use the Contact page and provide enough information for us to identify the request.